Frequently Asked Questions
We understand that you may have questions about what we do, so we have listed below the most frequently asked questions we get in regard to our services.
Hopefully you will find the answers to your questions here, but if not, please feel free to get in contact with us.
DO WE DO GROUP PHOTOS?
We do group photos for 3 & 4 year old sessional kinders only. We do not do group photos for kinder programs in a long day care setting.
DO WE DO PHOTO BOOKLETS?
No. We believe that photos of your child are best displayed on your wall, and not tucked away in a drawer. We do individual prints which are delivered to you in a well presented photo wallet for you to either store away, or frame them and put them up in your home.
WHAT IS OUR REFUND POLICY?
We understand that things happen, and that children get sick. If your child is unable to attend their photo session due to illness, a full refund can be given. Other than illness, refunds can be given on a case by case basis. PLEASE NOTE: Refunds are NOT applicable due to a subjective dislike of our work. Our information flyers, and website images clearly display our style and what you can expect to receive.
DO WE PHOTOGRAPH INDOORS OR OUTDOORS?
Primarily we photograph outdoors. We are natural light photographers and get best results working outdoors. However, in certain circumstances we are able to work indoors when necessary.
HOW DO I MAKE PAYMENT FOR MY PHOTOS?
All payment for photos must be made in advance via the bank details listed on our online registration form.
DO I HAVE TO PAY UP FRONT?
YES. Paying up front is good business for us, and ensures that there is no delay in receiving your order. If you are worried about paying up front, rest easy…we have a 97% sale rate for our photos so we are very confident you wont be dissapointed. Just be sure to check out our online portfolio to get a good idea of our style of photography before you bbok.
DO WE DO FAMILY PHOTOS?
YES. We do our family photo sessions in the summer months outside of the school year. If you are interested in a family shoot, simply get in touch with us to organise an appointment.
DO WE HAVE INSURANCE AND WWC CHECKS?
YES. All of our photographers have their own public liability insurance and current working with children checks.
WILL THE IMAGES OF MY CHILDREN BE SAFE?
ABSOLUTELY. We take the privacy and security of children very seriously. All images are kept here at our head office under lock and key. Any online images are password protected and only shared with the parent/guardian who has registered. NO images of children are used for any marketing or public viewing purposes ithout the expressed permission of the parent/guardian.
HOW SHOULD I PREPARE OUR CHILD FOR THEIR PHOTO DAY?
CLOTHING: Anything you want to dress your child in is totally fine by us. We would however suggest to avoid black and/or, flourescent clothing. The camera doesnt like those too much 🙂